Note: The job is a remote job and is open to candidates in USA. Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the largest furniture store brand in North America. The Sales Associate role focuses on driving revenue growth through customer-focused sales interactions, guiding customers through their purchasing journey, and ensuring exceptional customer experiences.
Responsibilities
- Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience
- Conduct discovery conversations to understand customer needs, preferences, and sleep goals
- Provide tailored product recommendations aligned to customer needs and lifestyle
- Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions
- Consistently meet or exceed individual monthly sales targets and performance metrics
- Leverage product knowledge and sales techniques to maximize conversion rates
- Identify and act on upselling and cross-selling opportunities to increase order value
- Maintain a strong sense of urgency and ownership in every customer interaction
- Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism
- Build trust with customers by acting as a knowledgeable and reliable advisor
- Ensure every interaction reflects brand values and reinforces customer satisfaction
- Develop deep knowledge of product offerings, including features, benefits, and use cases
- Position products effectively to improve customers’ sleep quality and overall lifestyle
- Stay informed on product updates and industry trends to enhance credibility and effectiveness
- Collaborate with team members and leadership to share insights and improve processes
- Participate in team meetings, training sessions, and performance reviews
- Contribute feedback to enhance the overall customer journey and sales strategy
Skills
- Strong consultative selling and customer engagement skills
- Excellent written and verbal communication abilities
- Results-driven mindset with a focus on achieving and exceeding goals
- Ability to multitask and manage multiple customer interactions simultaneously
- High level of adaptability in a fast-paced, performance-driven environment
- Strong attention to detail and organizational skills
- 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.)
- Proven track record of meeting or exceeding sales targets
- Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously
- Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth
- Experience working in a remote or self-managed environment
- Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
- Experience in DTC, e-commerce, or startup environments is a plus
- Experience working with a BPO team is a plus
Benefits
- Remote-first workplace (since 2016!)
- Competitive Pay
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- Generous PTO
- Wellness benefits
- Online learning resources & trainings
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
- Discretionary bonuses or commission payments
Company Overview
Resident is a house of direct-to-consumer brands in the home furnishings space. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.residenthome.com/.