Note: The job is a remote job and is open to candidates in USA. Oddball is a company focused on improving the daily lives of millions by delivering quality software solutions to the federal space. They are looking for a Customer Success Engineer to provide Tier 3 technical support for a cloud-based case management system used by a major federal financial regulatory agency, handling complex support issues and collaborating with engineering teams.
Responsibilities
- Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
- Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk
- Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
- Support system monitoring, alerting, and incident response to maintain availability and performance
- Document technical findings, resolutions, and operational runbooks for the broader support team
- Assist with release validation and post-deployment verification in coordination with engineering
Skills
- Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
- Proficiency troubleshooting Java backend and React frontend applications
- Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
- Familiarity with PostgreSQL and ability to investigate data-related issues
- Understanding of CI/CD pipelines and how deployments affect system behavior
- Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams
- Communicates clearly and openly, whether writing an incident report or walking a Tier 1 analyst through a resolution
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance
- Bachelor's Degree
- Experience supporting federal systems or compliance-driven environments is a plus
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
Company Overview
Oddball is dedicated to digital modernization of federal citizen-centric services. It was founded in 2015, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is https://oddball.io/.