Note: The job is a remote job and is open to candidates in USA. DeepJudge is the intelligence layer for legal work, founded by former Google search engineers. They are seeking a Customer Success Manager to transform the way large law firms leverage technology, focusing on client retention, onboarding, and relationship management.
Responsibilities
- Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients
- Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs
- Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships
- Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success
- Lead engaging training sessions and business reviews with senior professionals
- Proactively address client concerns and resolve issues with professionalism and efficiency
- Gather client feedback to drive continuous improvement and contribute to product development
Skills
- 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment
- Polished communication and presentation skills, with the ability to confidently engage senior legal professionals
- Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)
- A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic 'startup/scale-up' environment where you will help build processes rather than simply follow a pre-existing playbook
- A meticulous approach to managing tasks, timelines, and client requests
- Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication
- Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe)
- A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs
Benefits
- The ability to work remotely within a global company
- Competitive salary and incentives
- A supportive and collaborative company culture that values your contributions
Company Overview
DeepJudge is an AI platform for legal professionals that enhances access to internal knowledge and documents within law firms. It was founded in 2021, and is headquartered in Zürich, Zurich, CHE, with a workforce of 51-200 employees. Its website is https://www.deepjudge.ai.