Note: The job is a remote job and is open to candidates in USA. Abridge is a company focused on improving healthcare through AI-powered solutions. The Clinical Success Director will enhance clinician experiences by delivering education and managing product strategies to bridge clinical conversations with actionable data.
Responsibilities
- Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors
- Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap
- Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences
- Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value
- Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more
Skills
- 5+ years of experience as a clinician (MD, DO, PA, NP)
- Experience with Epic and a deep understanding of clinical documentation workflows
- A passion for solving problems and creating new opportunities for clinicians
- Proven track record of leading successful initiatives from conception through launch
- Ability to build relationships with different layers of an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
- Experience working with cross-functional teams in a fast-paced, startup environment
- This role requires up to 20% travel
Benefits
- 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Generous paid parental leave for all full-time employees.
- Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Dedicated access to therapy and coaching to help you reach your goals.
- Paid Sabbatical Leave after 5 years of employment.
- Competitive compensation and equity grants for full time employees.
Company Overview
Abridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries. It was founded in 2018, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.abridge.com.