Note: The job is a remote job and is open to candidates in USA. Sitecore is a leading company that helps brands create unforgettable digital connections with their customers. The Account Manager will focus on managing and growing relationships with existing customers, acting as a trusted advisor and identifying opportunities for upselling and revenue growth.
Responsibilities
- Act as primary contact for designated accounts, fostering strong relationships across all levels
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
- Monitor customer health and address issues promptly to ensure long-term partnerships
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
Skills
- 5+ years' of experience in software sales or SaaS environment
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
- Possess high empathy and excitement for what can be defined as digital customer experience
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware
Company Overview
Sitecore is a customer experience management company that provides multichannel marketing automation software and web content management. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.sitecore.com.