Note: The job is a remote job and is open to candidates in USA. Cayuse is committed to empowering organizations to conduct globally connected research that advances their impact on science and discovery. They are seeking a Technical Program Manager (TPM) to lead a significant cross-functional initiative to migrate over 500 product instances for a diverse customer base to a standardized platform. The TPM will be responsible for migration program strategy, delivery, and ensuring alignment across various teams while minimizing disruption to customers during the migration process.
Responsibilities
- Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines
- Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base
- Build a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse’s growth
- Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates
- Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical
- Serve as the primary point of accountability for migration delivery timelines and outcomes
- Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes
- Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority
- Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery
- Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioning
- Lead regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentum
- Partner with Product to ensure the migration path is informed by roadmap priorities and technically sound
- Partner with Professional Services to ensure the migration framework is operationally executable at scale
- Represent the migration program in executive and board-level reporting as required
- Coordinate with Customer Success to manage customer sequencing, readiness, and communication throughout migration windows
- Define quality and acceptance criteria for each migration cohort; establish go/no-go gates and validation checkpoints
- Minimize customer disruption by building robust pre-migration validation, rollback procedures, and post-migration support protocols
- Identify and document lessons learned after each cohort to continuously improve the migration playbook
- Drive continuous improvement of migration processes and tooling to reduce downtime, increase reliability, and shorten overall migration cycles
- Build and maintain dashboards tracking migration velocity, cohort progress, risk status, and customer outcomes
- Produce recurring reporting for R&D, Product, Services, and executive leadership
- Deliver ad hoc analysis to identify emerging risks, capacity constraints, and opportunities to accelerate the program
Skills
- 7+ years in Technical Program Management, Engineering Program Management, or a closely related role at SaaS companies
- Demonstrated experience leading large-scale, multi-customer migration or platform transition programs from design through delivery
- Proven ability to drive alignment across R&D, Product, and Go-to-Market organizations without direct reporting authority
- Experience building structured program management frameworks, playbooks, and runbooks that outlive the program that created them
- Exceptional written and verbal communication skills, including executive-level reporting and presentation
- Strong analytical and problem-solving skills; comfortable with ambiguity and able to impose structure in fast-moving environments
- Experience in research administration, higher education, or healthcare software markets
- Technical fluency — able to engage substantively with engineers on data models, APIs, integration dependencies, and system architecture
- Background in or exposure to managed services or professional services delivery models
- Familiarity with SaaS customer lifecycle management (onboarding, adoption, renewal)
- PMP, PgMP, or equivalent program management certification
Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
Company Overview
Cayuse is a SaaS company that empowers globally connected research. It was founded in 1998, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is http://cayuse.com.