Note: The job is a remote job and is open to candidates in USA. Strada is a leader in people, payroll, and technology, specializing in international workforce management. The Strategic Account Executive will oversee the development and execution of CRM strategies to enhance customer engagement and retention, while leading cross-functional initiatives to improve customer experience.
Responsibilities
- Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
- Build and maintain long-term relationships with customers to foster loyalty and satisfaction
- Serve as the main point of contact for client inquiries, concerns, and feedback
- Analyze customer data and behavior to identify trends and opportunities for improvement
- Develop and implement CRM strategies to enhance customer engagement and retention
- Collaborate with sales, marketing, and product teams to align customer strategies with business goals
- Monitor and report on customer satisfaction metrics and KPIs
- Manage CRM systems and ensure data accuracy and integrity
- Lead initiatives to personalize customer interactions and improve service delivery
Skills
- Bachelor's degree in business, Technology, or related field
- 10+ years of experience in Client Management / Account Management
- Proven experience in Customer Success, Account Management, or SaaS implementation
- Strong understanding of SaaS business models and customer lifecycle
- Excellent communication and relationship-building skills
- Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
- Analytical mindset with the ability to interpret customer data and trends
- Ability to manage multiple accounts and prioritize effectively
Benefits
- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities
- Continuing education & training
- Tremendous potential with a growing worldwide organization
- Bonus and/or incentive eligibility are determined by role and level
Company Overview
Strada is a conversational AI platform helping insurance carriers, MGAs & brokers automate their phone calls. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://www.getstrada.com.