Note: The job is a remote job and is open to candidates in USA. Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. They are seeking a Senior Platform Engineer to build the paved road for product teams and drive adoption at scale, focusing on designing and operating the developer platform that powers their services, particularly with AI-native platform tooling.
Responsibilities
- Maintain and extend service provisioning foundations: Keep Backstage-based service templating healthy for greenfield use cases. Contribute to our growing service catalog layer: a YAML-backed, AI-enriched registry exposed via REST API and MCP, designed to be queryable by both engineers and agentic systems
- Build and scale agent golden paths: Evolve our agentic infrastructure from experiments to standard architecture. Treat AI agents as first-class platform users: defining deployment standards, and building the guardrails that let teams ship agents safely and consistently
- Drive service mesh adoption: Lead the rollout and standardization of Istio across the fleet: covering mTLS, traffic shaping, and policy enforcement and build the golden paths and runbooks that make mesh adoption straightforward for product teams
- Establish platform guardrails: Define scorecards/insights and CI policies (lint, contract checks, security baselines) that raise signals and make it easy for teams to get to “green”
- Own core platform components: Design, build, and operate Kubernetes, IaC (e.g., Terraform), CI/CD pipelines, service templates, runtime addons, and shared libraries with SLOs and clear runbooks
- Work closely with product teams: Partner with a rotating set of squads to co‑design golden paths, collect feedback, remove friction, and measure adoption and impact
- Lead migrations and deprecations: Plan and execute multi‑repo changes (API versioning, SDK upgrades, framework/runtime bumps) with clear comms, docs, and safe rollout strategies
- Measure what matters: Instrument developer experience and delivery metrics; use data to prioritize and iterate the platform roadmap
Skills
- 5+ years as a DevOps, SRE, Software, or Platform Engineer building and operating services and the tooling around them
- Bachelor's degree in Computer Science, Engineering, or related field; or equivalent years of experience
- Production experience with Backstage (or a similar developer portal), service catalogs, and software templates
- Depth in cloud + containers (e.g., AWS, Kubernetes, Istio), infrastructure‑as‑code (Terraform or similar), and CI/CD
- Proficient coding skills in at least one of TypeScript/JavaScript, Go, Java, or Python and familiarity with multi‑repo change management
- A product mindset with empathy for developers; you seek feedback, simplify workflows, and bias toward adoption
- Experience enabling AI-assisted software delivery at scale, building agent-ready platform workflows, policy-as-code guardrails, and automated review/remediation pipelines for AI-generated code (especially infrastructure as code)
- Proven track record making platforms that developers choose to use self‑service workflows, templates, and documentation that accelerate delivery
- Experience leading large-scale dependency and framework upgrades across many repos/services (e.g., automated PRs, codemods, or templated migrations), with safe rollout and measurable adoption
- Hands‑on with observability (Datadog Preferred but Prometheus/Grafana, OpenTelemetry will all work)
- Security-first mindset and experience with secrets management, IAM/least privilege, container scanning, etc
- Comfortable with RFCs, technical writing, and leading cross‑org programs
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
Company Overview
Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.hims.com.