At arenaflex, we are a dynamic and innovative organization that prides itself on delivering exceptional customer service and support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our team. This is a part-time opportunity that offers a competitive hourly rate of $25.00 - $28.00 per hour, along with a comprehensive benefits package.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the industry. Our team of experts is dedicated to delivering exceptional customer service and support, and we are committed to fostering a culture of innovation, collaboration, and continuous learning. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional development.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customers and internal stakeholders by processing orders, managing inventory, and coordinating logistics. Your key responsibilities will include:
* Interacting with customers, sales and service representatives to handle pre-sales or post-sales service functions related to domestic and international order processing
* Processing orders for materials for both domestic and international requests in accordance with company policy and practice
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges
* Updating databases with status of returned materials issues and accounts for returns inventory
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules
* Ensuring service information is accessible by sorting and filing documents/forms
* Handling requests for additional company materials
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems
* Coordinating and performing activities associated with the transfer of consigned material
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers
**Skills, Knowledge, and Expertise**
To be successful in this role, you will need to possess the following skills, knowledge, and expertise:
* Direct customer support experience, including administrative experience
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education
* Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience
**Benefits**
arenaflex offers a comprehensive benefits package that includes:
* 401(k) plan with company matching
* Paid Time Off (PTO)
* Sick Time
* Company offers a generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. We are committed to empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you are interested in joining our team as an Order Processing and Data Entry Specialist, please submit your application through our website. We look forward to hearing from you!