Note: The job is a remote job and is open to candidates in USA. Zeal is a modern payroll solution provider aiming to revolutionize payment experiences for America's largest employers. They are seeking a Senior Technical Customer Success Manager to serve as a primary contact for enterprise customers, managing relationships, implementation, and product launches while collaborating with cross-functional teams.
Responsibilities
- In partnership with business + product leaders, identify and accelerate the strategy, implementation, program management, and operationalization of key partner initiatives across several verticals at Zeal
- Own the relationships with our partners, and advocate for them internally. Understand their problems and execute on the solution
- Partner with product and engineering to solve technical problems for customers and build helpful technical guides to assist customers with implementation
- Provide intellectual leadership through business analyses to develop concrete solutions or recommendations for our partners
- Develop strong cross functional relationships across Zeal’s and our partner’s leadership teams, becoming a trusted thought partner on all things program management, fintech, and partner growth
- Ideate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS + resign percentages
Skills
- 6+ years of experience in sales engineering, solutions engineering, or technical account management
- 8+ years of total work experience at tech companies
- Ability to understand and explain technical concepts to customers
- Enjoy working with the customer directly, and spending most of your day on live calls learning from users
- Thrive in an ambiguous environment with a high degree of autonomy
- Process-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completion
- Enjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversations
- Prior experience in customer facing roles at startups in the API, fintech, or HR tech space
- Prior experience in cross-selling/up-selling customers
Benefits
- 100% coverage health, dental and vision
- Competitive salary and equity for all employees
- Free snacks and drinks
- Team lunches and happy hours
- Awesome Zeal Swag
Company Overview
Zeal makes it faster, easier, and better for staffing companies to onboard, pay, and bill. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://www.zeal.com/.