Note: The job is a remote job and is open to candidates in USA. Intercom is a company focused on providing AI customer support solutions. They are seeking a Mid-Market Account Executive to drive growth and acquire new clients in the LATAM region, managing the full sales cycle and contributing to the overall growth of the global enterprise business.
Responsibilities
- Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
- Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Stay updated on product knowledge and evolving processes
- Develop and deliver tailored product demos to address each client’s unique challenges and needs
- Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
- Focus on exceeding sales targets and demonstrating competitiveness
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional teams (Marketing, Product)
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
- Adapt quickly to changes in market conditions, customer needs, and product updates
- Use creative problem-solving to overcome obstacles and close deals
- Leverage sales tools and CRM software to track leads, progress, and activities
- Negotiate contract terms to close deals while maintaining healthy margins
- Exhibit grit and determination to succeed, overcoming challenges and driving results
- Willingness to travel within the country to support client needs and business objectives
Skills
- 4+ years of experience as an Account Executive
- 2+ years of SaaS experience selling similar products
- Must be fluent in Portuguese; proficiency in Spanish is also a plus
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Company Overview
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. It was founded in 2011, and is headquartered in San Francisco, California, US, with a workforce of 1001-5000 employees. Its website is https://www.intercom.com.