Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort, safety, and sustainability. The Customer Data Products Leader is a senior leadership role focused on defining and managing Carrier’s customer data products, ensuring integration and governance of customer data across various platforms to enable personalized experiences and advanced analytics.
Responsibilities
- Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners
- Establish a single source of truth for customer, distributor, dealer, and service data, aligned to enterprise data architecture
- Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities
- Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations
- Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes
- Serve as the primary bridge between business stakeholders and digital/data teams, including IT, product, analytics, AI/automation, and external partners
- Influence and align leadership on data governance, investment priorities, and platform decisions
- Enable AI-powered use cases leveraging customer data, including: Predictive service insights, Next-best action recommendations, Lead scoring and targeting, Drive the integration of AI/automation into customer journeys and service workflows
Skills
- Bachelor's degree
- 5 + years in digital, data, and/or digital product leadership roles
- 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams
- Bachelor's degree in Business, Data, Technology, or related field (or equivalent experience)
- Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development
- Strong understanding of customer data models, identity resolution, and data integration patterns
- Experience with Salesforce, SAP, and enterprise data ecosystems
- Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms
- Proven experience leading data product strategy and execution at scale
- Strong background in Agile product management, roadmap planning, and backlog prioritization
- Proven experience working successfully across business and digital delivery teams to deliver defined product scope
- Ability to translate complex business needs into scalable data solutions
- Strong understanding of customer experience, service operations, and omnichannel digital ecosystems
- Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX)
- Experience balancing business value, technical feasibility, and cost considerations
- Ability to lead through influence in a matrixed, cross-functional environment
- Executive-level communication skills with the ability to drive alignment across senior stakeholders
- Experience delivering cross-functional, enterprise-scale data transformations
- Change leadership mindset with a track record of driving adoption of data-driven capabilities
Benefits
- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
Company Overview
Carrier is the provider of intelligent climate and energy solutions. It was founded in 1902, and is headquartered in Palm Beach Gardens, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.corporate.carrier.com.