Note: The job is a remote job and is open to candidates in USA. Wildix is a global leader in Unified Communications & Collaboration as a Service (UCaaS), dedicated to redefining business connectivity. The Sales Operations Lead will optimize revenue performance by collaborating with various teams, identifying growth opportunities, and implementing scalable processes to enhance commercial operations.
Responsibilities
- Partner with Sales, Marketing, Customer Success, Finance, and Data teams to improve commercial performance across the customer lifecycle
- Identify revenue opportunities, operational bottlenecks, and process improvements that drive growth and efficiency
- Design and implement scalable workflows, playbooks, and operating processes to support our partner-led business
- Own forecasting, pipeline analysis, and key SaaS metrics, providing actionable insights to commercial leadership
- Deliver reporting and business reviews on funnel performance, sales productivity, marketing ROI, retention, and revenue growth
- Conduct strategic analyses to support pricing, packaging, partner performance, segmentation, and new market opportunities
- Maintain high-quality commercial data and help evolve our reporting, analytics, and technology stack
- Develop and optimize compensation plans, quotas, territories, and commission processes
- Support the execution and optimization of our partner programs, incentives, and commercial operations
- Partner with Customer Success to improve retention and reduce churn
- Identify, test, and scale AI solutions across sales and marketing workflows, measuring business impact and adoption
- Drive the adoption of Wildix AI products and capabilities as a core part of our commercial operating model
Skills
- 4+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, Management Consulting, Investment Banking, or a similarly analytical business function
- Strong analytical and problem-solving skills, with advanced proficiency in Excel or Google Sheets and experience working with BI platforms such as Power BI, Tableau, Looker, or similar
- Experience working with commercial KPIs and SaaS metrics, including forecasting, pipeline analysis, ARR, MRR, churn, NRR, and LTV/CAC
- Demonstrated ability to influence and collaborate with senior stakeholders across Sales, Marketing, Finance, and Leadership teams
- Experience driving cross-functional projects and implementing process improvements in fast-paced environments
- Strong business acumen with the ability to translate data into actionable recommendations and measurable outcomes
- Excellent written and spoken English
- Experience in a channel-led, partner-led, or indirect go-to-market model
- Experience designing sales compensation plans, territories, quotas, or incentive programs
- Experience working with CRM and ERP platforms such as Salesforce, HubSpot, SAP, Microsoft Dynamics, or similar systems
- Experience evaluating or implementing AI tools within sales, marketing, or revenue operations functions
- Additional European languages such as Italian, French, German, or Spanish
Benefits
- Variable commissions scheme
- Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
- Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
- Career Growth & Development – Access to programs and events to keep you at the top of your game.
- Our Benefits are country-specific, you can ask your recruiter for more information
Company Overview
Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. It was founded in 2005, and is headquartered in Tallinn, Harjumaa, EST, with a workforce of 201-500 employees. Its website is https://www.wildix.com/.