Note: The job is a remote job and is open to candidates in USA. Essent Group Ltd. is a Bermuda-based holding company that serves the housing finance industry by offering various insurance and risk management products. They are seeking a Regional Account Manager who will be the primary point of contact for lender clients, responsible for nurturing relationships and overseeing client engagement to ensure seamless communication and timely service delivery.
Responsibilities
- Represent Essent to assigned accounts to deliver value added solutions while taking ownership of the success and profitability of each account
- Build strong client relationships to support current business needs and acquire new customers, while maintaining focus on profitability and mutually beneficial arrangements to create a sustainable alignment of interest
- Identify new streams of business opportunities for Essent to maximize wallet share with customer(s)
- Create, analyze, and deliver detailed performance and pipeline reports to clients, offering insights and recommendations for optimizing workflows and enhancing service delivery
- Develop tactics to leverage current market trends and optimize sales potential
- Handle and resolve any transactional issues or escalations, ensuring a smooth and efficient process for all parties involved
- Answer client questions and address concerns promptly, providing expert guidance on title insurance processes and procedures
- Collaborate with internal teams to craft and implement efficient workflows tailored to the needs of lender clients, ensuring operational excellence
- Educate clients on best practices, new procedures, and industry updates to enhance their understanding and use of our services
Skills
- Bachelor's degree in related field preferred or equivalent work experience
- 3+ years of relevant business development experience within financial services or mortgage industry
- Ability to travel up to approximately 30%
- Demonstrated history of leadership and ownership, along with the ability to drive strategic initiatives from concept to completion
- Strong understanding of the title insurance industry products, workflow, and service level expectations between Essent and our customers
- Excellent communication, presentation, and negotiation skills, with the ability to build rapport and trust with senior-level executives and stakeholders
- Strong analytical and problem-solving skills with the ability to identify and pursue new sales opportunities and markets
- High-level customer service and relationship management skills with the ability to handle complex and sensitive situations
- Ability to work independently, as well as a part of a team, and manage multiple projects and priorities
- Strong time management, organizational, and planning skills
- Entrepreneurial spirit, drive, and work ethic
- Proficiency in MS Office Suite
- Valid driver's license is required
Benefits
- Competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits
Company Overview
Essent is a forward-thinking provider of private mortgage insurance (MI) and title insurance through its subsidiaries Essent Guaranty, Inc. It was founded in 2008, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is https://www.essent.us/.