Note: The job is a remote job and is open to candidates in USA. National Debt Relief (NDR) is seeking highly skilled and technically curious Principal Applied AI Engineers to join our growing Data & AI organization. This role is responsible for the hands-on implementation of enterprise-grade Generative AI solutions, transforming client experiences, optimizing operations, and driving intelligent automation.
Responsibilities
- Design, prototype, and deploy Generative AI solutions across NDR’s client-facing and internal platforms
- Build and optimize applications using large language models (LLMs), vector databases, prompt engineering, and Retrieval-Augmented Generation (RAG) pipelines
- Own hands-on development of AI-powered chatbots using modern conversational AI frameworks, ensuring production-grade performance, scalability, and compliance
- Lead development of AI agents for both digital and voice channels, supporting real-time interactions with clients and internal users
- Work with external vendors to evaluate GenAI platforms and APIs, integrate off-the-shelf solutions, and drive production rollouts
- Build proof-of-concept (POC) applications to evaluate emerging use cases in document classification, summarization, AI-powered knowledge assistants, and more
- Optimize prompt structures, parameter tuning, and model usage to improve cost-effectiveness and accuracy of deployed AI solutions
- Partner with the ML/AI Ops Engineer to ensure robust data pipelines, deployments, and observability for GenAI applications
- Work closely with the Senior Generative AI Product Manager to align technical implementation with user needs, timelines, and business priorities
- Lead architectural design discussions with digital, product, and engineering teams to align AI integration across the enterprise
- Drive technical execution and architectural alignment across multiple teams and stakeholders on high-impact AI initiatives
- Tackle ambiguous or technically complex problems and provide guidance on solution design and tradeoffs
Skills
- Bachelor's degree in data science, Computer Science, Statistics, or a related field required
- 8 years of experience in machine learning, NLP, AI engineering, software engineering, and data engineering with recent focus on LLMs / Generative AI
- Proven, hands-on experience building and deploying production-grade AI chatbots in the past 2 years
- Expert-level Python programming skills, including experience with modern ML and GenAI libraries (e.g., LangChain, Transformers, OpenAI, Hugging Face)
- Proficiency in working with vector databases (e.g., FAISS, Pinecone, Chroma, Weaviate) and building RAG pipelines
- Experience with prompt engineering, model tuning, API orchestration, and LLM evaluation strategies
- Solid SQL skills and understanding of how to work with data stored in platforms like Snowflake
- Comfortable working in fast-paced, collaborative environments with product managers, engineers, and vendors
- Strong communication skills with the ability to explain complex AI behavior and performance to non-technical stakeholders
- Ability to foster a culture of collaboration, continuous improvement, and innovation
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position
- Experience in financial services or a related industry
- Experience deploying voice AI or conversational AI agents in telephony environments
- Familiarity with Snowflake, dbt, and data pipelines used in support of AI solutions
- Experience working with or integrating Salesforce data and workflows
- Exposure to GenAI use cases including document understanding (OCR/NLP), summarization, or personalized insights
- Prior experience supporting regulated environments or customer service applications
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
Company Overview
National Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nationaldebtrelief.com.