Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Platform Product Manager will own and evolve foundational platform capabilities, starting with Identity and Access Management, collaborating with engineering and customer-facing teams to deliver essential product features.
Responsibilities
- Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability
- Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction
- Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution
- Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments
- Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers
- Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams
- Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance
- Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge
Skills
- 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar
- Strong technical fluency: you're comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams
- Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces
- High ownership, strong follow-through, and a bias toward action
- Ability to work effectively across engineering, security, customer-facing, and implementation teams
- Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning
- Prior hands-on engineering experience or experience working deeply with technical systems
- Experience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex products
- Familiarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
- Offers Equity
Company Overview
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B Sponsorship
Cresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.