Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experiences through technology. They are seeking a Presales Solution Architect to serve as a technical expert in AWS and Amazon Connect, working closely with clients to develop innovative solutions that meet their business goals.
Responsibilities
- Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers
- Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution
- Design innovative solutions based on customer needs, requirements, and input that incorporate
- Lead technical discovery with customers during the sales cycle
- Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience
- Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning
- Develop Presentations, Proposals, and Workshops based on customer need
- Educate customers, partners, and peers on the value and benefits of AWS
- Create Statements of Work that will implement the vision of the customer
- Lead Workshops with Customers and Prospects on AWS
- Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders
- Contribute to and leverage TTEC’s Solution Frameworks
- Provide support for RFP Response
- Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio
- Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more
Skills
- 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)
- 3+ years of expertise in Amazon Connect and AWS
- 7+ years of experience in information technology or application development
- Relevant Certifications or Accreditations in AWS
- Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
- Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
- Experience working with Customers and Partners
- Ability to travel up to 30% for Customer and Partner meetings
Benefits
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off.
Company Overview
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.Company H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.