Note: The job is a remote job and is open to candidates in USA. Bridge Specialty Group, a part of Brown & Brown, is seeking a Personal Lines Customer Representative to join their growing team. This role will serve as a customer service representative, assisting incoming callers and responding to chats, while maintaining excellent customer service.
Responsibilities
- Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
- Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
- Navigate a variety of online carrier platforms; assist and train customers in same
- Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
- Run wildfire and brush mapping reports
- Process non coverage related policy endorsements
- Distribute general email inquiries to appropriate staff members
- Direct phone inquiries to appropriate staff members as needed
- Pursue a program of personal and professional development
Skills
- Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Proficient with MS Office
- Exceptional telephone demeanor
- Working knowledge of carrier websites
- Experience with Agency Management Software Systems
Benefits
- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company Overview
Bridge Specialty Group provides property, casualty, professional, health, and lifer insurance brokerage services. It was founded in 2021, and is headquartered in Daytona Beach, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://bridgespecialtygroup.com/.