Note: The job is a remote job and is open to candidates in USA. Foundation Finance Company is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. The Account Servicing Specialist I is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy.
Responsibilities
- Performs outbound calls on past due customer accounts in efforts to resolve delinquency
- Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions
- Research delinquent accounts to determine best course of resolution actions
- Processes over the phone payments, including credit card transactions
- Provides relief options to customers encountering hardships in accordance with company policies and practices
- Utilize company resources to achieve one-call resolutions
- Proficiently relay information to customers relating to interest, statements, and other account questions
- Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls
- Assists with in-office and administrative tasks as needed
- Other duties as assigned by management
Skills
- Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
- Strong computer skills including Word, Excel, Internet, email
- Professional phone presence and excellent verbal and written communication skills
- Strong persuasion and negotiation skills
- Able to handle stressful conversations with tact and diplomacy to yield the desired results
- Strong typing skills
- Strong attention to detail
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks
Benefits
- Employment status (full-time or part-time) may affect eligibility for certain benefits.
- Some benefits become available only after a specified period of employment.
- Eligibility, coverage details, and enrollment processes will be provided during the onboarding process.
Company Overview
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions. It was founded in 2012, and is headquartered in Rothschild, Wisconsin, US, with a workforce of 201-500 employees. Its website is https://careers.foundationfinance.com/.