Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Network Engineer II who will enhance network design, optimize performance, and provide technical mentoring while ensuring customer network services are operational. The role involves collaboration with team members and cross-functional resources to deliver network-based projects and support production issues.
Responsibilities
- Configure and maintain network DWDM systems
- Assist and in some cases be responsible for the design and architecture of projects and features
- Continually work towards making improvements in network design, network performance and customer support
- Contribute to network performance reviews with management, internal partners and the customer
- Provide technical mentoring and guidance to less experienced Engineers
- Technical writing, create Method of Procedures (MOP) and Statement of Work (SOW)
- Work with cross-functional resources to define and deliver network-based projects
- Work closely with team members to ensure customer network service is always fully operational
- Provide technical expertise and troubleshooting as needed to support production issues
- Be willing to support deployments/maintenances/escalations outside of work hours
- Actively participate in all Day 2 Support planning and preparation project meetings through network deployment iteration
- Assure the most feasible, practical and economical means to complete the work are utilized
- Skilled in project management
- Requires direction and guidance with few tasks
Skills
- Typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree
- Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays
- Prior experience with Ciena
- Strong technical writing skills, including the creation of Method of Procedures (MOP) and Statements of Work (SOW)
- Strong project management skills
- Ability to provide technical expertise and troubleshooting support for DWDM systems
- Willingness to support deployments/maintenances/escalations outside of work hours
- Ability to work with cross-functional resources to define and deliver network-based projects
- Ability to provide technical mentoring and guidance to less experienced engineers
- Ability to participate in Day 2 Support planning and preparation meetings throughout the network deployment process
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Company Overview
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences It was founded in 1968, and is headquartered in Monroe, Louisiana, USA, with a workforce of 10001+ employees. Its website is https://www.lumen.com.Company H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships, with 4 in 2026, 24 in 2025, 21 in 2024, 27 in 2023, 29 in 2022, 18 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.