Note: The job is a remote job and is open to candidates in USA. Pipe17 is an AI-native Enterprise Order Operations Platform for brands and 3PLs. They are seeking an E-commerce Operations Analyst to support customers' onboarding, integrations, and operational processes while gaining hands-on experience in technology and e-commerce.
Responsibilities
- Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations
- Support customers by answering basic operational or technical questions under supervision
- Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot
- Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces
- Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly
- Help monitor sync errors, escalations, and customer-reported issues
- Work with SAs to track project tasks and deadlines
- Escalate technical issues to Solution Architects or Support Engineers with clear documentation
- Contribute to knowledge base articles and internal process documentation
Skills
- Recent graduate with a degree in a relevant field
- Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided)
- Familiarity with Excel/Google Sheets for data analysis
- Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory
- Strong communication (verbal and written)
- Detail-oriented with good organizational skills
- Comfortable working in a fast-paced, collaborative environment
- Eagerness to learn technical concepts and apply them
- Proactive and resourceful. Willing to research and try solutions
- Growth mindset. Open to feedback, coaching, and continuous improvement
- Team player who enjoys problem-solving with others
- High accountability. Takes ownership of tasks and follows through
Benefits
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation
Company Overview