Note: The job is a remote job and is open to candidates in USA. Cents is a leading vertical SaaS platform revolutionizing the garment care and laundry services industry. They are seeking a Product Manager to own the strategy and roadmap for their self-service ecosystem, ensuring seamless integration between hardware and software while enhancing user experience across multiple platforms.
Responsibilities
- Own the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-system
- Mobile applications for route managers and operators
- Act as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified execution
- Partner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systems
- Collaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutions
- Work with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategy
- Translate complex operational workflows into clear product requirements and technical specifications
- Manage competing priorities across multiple product surfaces while maintaining a cohesive long-term vision
- Ensure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparency
- Measure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfaction
- Define and evolve product capabilities across:
- Machine and device management tools
- Hardware-integrated software and firmware collaboration
- Employee management and workflow applications
- Customer-facing mobile app (payments, cycle tracking, machine status)
Skills
- 4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environments
- Strong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teams
- Experience owning complex, multi-surface products with multiple user personas
- Proven ability to manage cross-functional stakeholders across engineering, leadership, and external partners
- Strong roadmap definition and prioritization skills in ambiguous, high-impact environments
- Exceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiences
- Experience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems)
- Comfortable balancing long-term platform thinking with short-term execution needs
Benefits
- Comprehensive health benefits
- Work from-home office stipend
- Virtual team events
- Access to learning opportunities from our team and network of advisors, and investors
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
Company Overview
Cents is a laundromat software platform that helps laundromat owners streamline their operations and enhance customer experience. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://trycents.com.