Note: The job is a remote job and is open to candidates in USA. Compucom is a company that provides managed field services, and they are seeking a Field Operations & Account Support Coordinator. This role is responsible for supporting the delivery of field services, coordinating field technicians, and acting as a liaison between service delivery teams and clients to ensure compliance and service quality.
Responsibilities
- Coordinates weekly with CompuCom Service Delivery Managers to identify staffing changes, including new hires and terminations
- Manages onboarding and offboarding of CompuCom field technicians assigned to the account
- Provides monthly staffing updates to account stakeholders
- Coordinates with Compucom system admins to add client site(s) to Clarify/Clearvision to facilitate client dispatch of field tech to new sites for support
- Supports delivery of active field service projects, ensuring completion on time and with quality
- Coordinates projects involving CompuCom field technicians
- Provides project-specific instructions to technicians
- Serves as primary point of contact for technician inquiries
- Partners with Service Delivery Managers to meet client deadlines
- Manages operational tasks and communicate status updates
- Coordinates supplemental third-party resources as needed
- Manages client site access, badging, and building access
- Coordinates arrival and presence details with Security and Facilities teams
- Supports technicians with client system access issues
- Ensures compliance with Security policies and required training
- Maintains strong relationships with client stakeholders and CompuCom teams
- Acts as liaison between client and delivery teams
- Provides clear communication on status, risks, and issues
- Daily: Demand-driven requests and projects based on new and evolving needs
- Weekly: Staffing coordination and project alignment
- Monthly: Reporting to client stakeholders
Skills
- 3+ years experience in corporate environment
- 1-3 years in desktop support role
- Experience with ticketing systems, dispatch tools (Clarify/Clearvision, ServiceNow)
- Strong multitasking and organization skills
- Ability to work across client and provider organizations
- High ownership and proactive engagement
- Strong communication and problem-solving skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 12 days annually)
- Paid time off (minimum of 10 days annually, which increases with seniority level)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Company Overview
CompuCom is a provider of information technology solutions for businesses. It was founded in 1987, and is headquartered in Plano, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://www.compucom.com.