Note: The job is a remote job and is open to candidates in USA. Altium Packaging is a company focused on operations-wide technical stabilization and emergency response readiness across all manufacturing plants in the United States and Canada. The Director, Operations Technical Support is responsible for leading a team of Technical Support Technicians, ensuring rapid response to operational disruptions, and implementing continuous improvement initiatives to enhance production performance.
Responsibilities
- Own the Operations Technical Emergency Response framework for North America
- Establish criteria for escalation, deployment, and prioritization of technical response resources
- Serve as the executive point of accountability for major operational disruptions, including:
- Extended or repeat downtime events
- Critical blow molding or bottle processing failures
- High-risk startups, restarts, or capacity expansions
- Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed
- Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure
- Directly lead and develop the North America Technical Response Leader(s)
- Set clear expectations related to:
- Speed to stabilization
- Decision quality under crisis conditions
- Capability left behind after deployment
- Conduct post-event reviews to assess effectiveness, decision-making, and outcomes
- Ensure consistent execution standards, troubleshooting rigor, and reporting discipline across all deployments
- Own the enterprise approach to maintenance and production technical capability, with specific focus on:
- Blow molding operations
- Bottle processing systems and qualifications
- Operator and technician troubleshooting depth
- Align emergency-response learnings with:
- Training strategy
- Standard work
- Equipment operating and maintenance practices
- Ensure improvements driven through deployments are sustained beyond the immediate crisis
- Identify systemic drivers of downtime, defects, scrap, or throughput loss across plants
- Translate recurring incident patterns into targeted improvement initiatives
- Partner with Operations, Engineering, and Maintenance leaders to eliminate repeat failures
- Track and report enterprise-level trends related to:
- Equipment reliability
- Technical skill gaps
- Emergency response frequency and resolution time
- Act as technical response advisor to senior Operations leadership
- Provide concise, executive-level summaries following significant interventions
- Influence capital, resource, and talent decisions using field-based operational insight
- Support plant and regional leaders without replacing their accountability
- Ensure emergency-response activities reinforce safety, regulatory compliance, and environmental standards—even under crisis conditions
- Set expectations that operational recovery never compromises safety discipline
- Reasonable mandatory overtime may be required due to business needs
Skills
- Supports all manufacturing plants across the United States and Canada
- 10+ years leading a Technical or Production team
- Travel up to 100%, often with little advance notice
- Primarily leadership and oversight role; on-site presence expected during high-impact events
- 10+ years of experience in high-output manufacturing environments, preferably plastics or packaging
- Demonstrated leadership in operations, maintenance, or technical excellence roles
- Exposure to capital planning, reliability strategy, and standardized maintenance systems
- Strong working knowledge of: Blow molding systems, Bottle processing and downstream equipment, Maintenance and production interfaces
- Proven experience leading teams through unplanned operational crises
- Experience in diagnosing and problem-solving various types of equipment
- Experience with Hydraulics, Pneumatics and reading Blueprints
- Ability to operate decisively with incomplete information
- Strong communication skills (plant floor to SLT)
- Ability to lift up to 50 lbs. and work in manufacturing environments (bend, climb ladders, walk and stand for prolonged periods of time, working in tight spaces in non-climate-controlled environments)
- Bachelor's degree or equivalent operational experience
- Experience leading multi-site or network technical organizations
- Track record of building teams that perform under pressure
- Experience with PLC systems or Master Electrician
Benefits
- Medical, dental and vision plans
- Company holidays and vacation days
- Tuition reimbursement
- Learning and training opportunities
- Bonus potential
- 401(k) plan with company contributions
- Altium Packaging locations offer rewards and recognition programs
- Opportunities to make a difference in the community
Company Overview