Note: The job is a remote job and is open to candidates in USA. Belden Inc. is a company focused on innovation and connectivity solutions. They are currently seeking a Customer Support Specialist to support their customer base by resolving service questions and managing orders while identifying opportunities for process improvement.
Responsibilities
- Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise
- Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims
- Identifying opportunities to improve processes and customer relations
- Performing accurate data entry of orders and customer information
- Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations
Skills
- Associate's degree in business or similar field
- Three (3) or more years of customer service experience
- Prior experience in a manufacturing environment is a plus
- ERP System experience
- Computer skills including word processing, spreadsheet and presentation software
- Interpersonal and communication skills, both oral and written
- Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards
- Bachelor's degree
- Vendor Management Programs experience
- NetSuite experience
- CRM experience, Salesforce preferred
Benefits
- Benefits and additional incentives based on the level of the role
- Hybrid and remote work practices where feasible
- Health/dental/vision
- Long term/short term disability
- Life insurance
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Employee stock purchase plan
- Paid leave for volunteer work in your community
- Training opportunities
- Professional talent management and succession planning
- Corporate health well-being initiatives
- A work culture which includes commitment to diversity, equity, inclusion and sustainability
Company Overview
Belden Inc. delivers complete connection solutions that unlock untold possibilities for our customers, their customers, and the world. It was founded in 1902, and is headquartered in St Louis, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://belden.com.Company H1B Sponsorship
Belden Inc. has a track record of offering H1B sponsorships, with 3 in 2026, 14 in 2025, 9 in 2024, 4 in 2023, 7 in 2022, 8 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.