Note: The job is a remote job and is open to candidates in USA. Treering is a company dedicated to delivering exceptional experiences to its customers and employees. They are seeking a dedicated and experienced Customer Success Manager (CSM) to manage customer relations, ensure customer satisfaction, and drive retention and growth. The role involves building strong customer relationships, resolving issues, and collaborating with internal teams to ensure smooth delivery of solutions.
Responsibilities
- Build and maintain strong relationships with customers, acting as their main point of contact during the contract period
- Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges
- Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services
- Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions
- Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services
- Communicate effectively with customers about product updates, new features, and best practices
- Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period
- Document and report on customer feedback, challenges, and successes to the leadership team
- Proficiency with CRM software and customer support tools
Skills
- 2-3 years of experience in Customer Success, Account Management, or a related field
- Strong communication and relationship-building skills
- Ability to manage multiple customer accounts and prioritize tasks efficiently
- Problem-solving mindset with a proactive approach to addressing customer needs
- Experience working with software, SaaS, or tech-related companies is a plus
- Excellent teamwork and collaboration skills with the ability to work cross-functionally
- Flexibility and adaptability to work in a fast-paced, evolving environment
- Proficiency with CRM software and customer support tools
Benefits
- Flexible remote work environment
Company Overview
TreeRing provides services for printing personalized yearbooks that commemorate children’s school experiences. It was founded in 2010, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is http://www.treering.com.