Note: The job is a remote job and is open to candidates in USA. Risk Strategies Company is seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada. This role involves answering insurance-related questions, assisting with problem resolution, and maintaining departmental productivity and accuracy standards.
Responsibilities
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion
- Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
- Provide assistance to other departments when workload dictates
- Consistently achieve departmental standards of productivity and accuracy
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information
Skills
- High school diploma or equivalent required
- Must have at least six months of customer service-related experience
- Must be fluent in English and French (speaking, spelling, and grammar)
Benefits
- Training is provided the first 3 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed!
Company Overview
RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.risk-strategies.com.