Note: The job is a remote job and is open to candidates in USA. New York Life is a Fortune 100 mutual company with a 180-year legacy of purpose and integrity, evolving into a technology and AI-enabled organization. They are seeking a Senior AI Governance & Platform Operations Engineer to lead the governance and operationalization of Microsoft Copilot and Power Platform AI capabilities across the enterprise M365 ecosystem.
Responsibilities
- Lead enterprise-wide deployment, configuration, and lifecycle management of Microsoft Copilot across Teams, Outlook, Word, Excel, and other M365 applications
- Manage tenant-level Copilot controls including branding, agent settings, and admin surface configurations
- Run Copilot pilots to evaluate new features, assess enterprise readiness, and report findings to leadership
- Translate Copilot usage and licensing telemetry into executive-ready adoption metrics
- Monitor and mitigate Copilot risk surfaces—oversharing, data boundary exposure, and interaction with sensitivity labels
- Own the governance lifecycle for Power Platform licensing (Power Apps, Power Automate, premium SKUs), AI Builder credits, and the transition to the Copilot Credit model
- Forecast credit consumption, enforce environment-level caps, and triage enforcement issues across Power Automate and agent flows
- Apply tenant-wide governance standards including default-environment policies and credit-cap controls
- Scope and execute against Microsoft funding programs such as ECIF
- Lead AI vendor risk reviews in coordination with Legal, Risk, and Information Security teams
- Operationalize Microsoft Purview, sensitivity labeling, and Data Security Posture Management (DSPM) workflows—including content scanning, label recommendations, and governance automation
- Coordinate AI-related submissions through enterprise risk and steering committees
- Advise on eDiscovery, compliance, and data boundary considerations for Copilot and generative AI data
- Serve as the primary AI technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams
- Run recurring technical briefings and roadmap reviews with Microsoft
- Negotiate funding mechanisms and manage partner-led engagements to accelerate enterprise AI initiatives
- Escalate and drive resolution of complex support cases across Copilot and Power Platform
- Deploy and govern AI features across SharePoint Online and OneDrive, including Copilot for SharePoint and content-readiness agents
- Drive content hygiene, retention, and labeling strategies that directly improve Copilot answer quality
- Manage enterprise SharePoint governance tooling (AvePoint or comparable) to maintain compliance at scale
- Build usage-analytics dashboards and lightweight automations using Power BI, Power Automate, or comparable tools
- Translate M365 and Power Platform telemetry into KPIs that resonate with senior stakeholders
- Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities
- Draft and execute AI rollout communications for non-technical audiences—leadership updates, AMAs, and training campaigns
- Lead an internal AI/Copilot community of practice and facilitate cross-functional working groups
- Develop enablement programs including training sessions, onboarding materials, and self-service resources
Skills
- 7+ years in Microsoft 365 engineering, administration, or platform operations
- 3+ years of hands-on experience deploying, governing, or enabling Microsoft Copilot (or comparable enterprise AI tooling) at scale
- Demonstrated experience managing Power Platform licensing and AI Builder / Copilot Credit governance across multiple environments
- Track record of leading AI vendor risk reviews and navigating enterprise risk and steering committee processes
- Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams
- Strong understanding of M365 architecture, tenant-level administration, Entra ID (Azure AD), and Microsoft Graph
- Working knowledge of Microsoft Purview, sensitivity labeling, AI-specific risk frameworks (Purview AI Hub, AI baseline assessments), and DSPM concepts
- Familiarity with enterprise SharePoint governance tooling and content-readiness practices that affect Copilot quality
- Proficiency with Power BI, Power Automate, or comparable tools for building analytics dashboards and lightweight automations
- Awareness of eDiscovery and compliance considerations specific to generative AI data
- Comfort acting as the senior voice on Copilot, Power Platform, and AI governance topics in cross-functional forums
- Ability to operate fluidly across Technology, Security, Legal, Procurement, and business stakeholders
- Strong vendor-management and contract-stewardship instincts, including decommission planning for replaced tools
- Excellent communication skills with the ability to translate technical details into executive-ready narratives
- Microsoft certifications such as MS-600, MS-700, AZ-104, SC-400, or equivalent
- Experience with Azure OpenAI, ChatGPT for Enterprise, or comparable enterprise AI platforms
- Experience in regulated industries (financial services, insurance, or healthcare)
- Familiarity with ITIL or other IT service management frameworks
- Awareness of Microsoft's transition from AI Builder credits to the Copilot Credit model and its enterprise licensing impact
Benefits
- Overtime eligible: Exempt
- Discretionary bonus eligible: Yes
- Sales bonus eligible: No
- Employees are eligible for an annual discretionary bonus
- Employees may also be eligible to participate in an incentive program
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs
- Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work
Company Overview
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. It was founded in 1845, and is headquartered in Leawood, Kansas, USA, with a workforce of 10001+ employees. Its website is https://www.newyorklife.com/amn.Company H1B Sponsorship
New York Life has a track record of offering H1B sponsorships, with 19 in 2026, 148 in 2025, 99 in 2024, 85 in 2023, 77 in 2022, 48 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.