Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. They are seeking a Controller to take full ownership of financial clarity, reporting integrity, and business insight across the company, acting as the financial operator and providing actionable insights for leadership.
Responsibilities
- Review and validate monthly financial statements prepared by the centralized finance team
- Ensure revenue, commissions, and operational costs are accurately categorized and aligned with business reality
- Maintain full confidence in the integrity, accuracy, and consistency of financial data
- Own and improve the month-end close process, driving efficiency, speed, and accuracy
- Identify discrepancies, inconsistencies, and unusual financial trends, and drive resolution proactively
- Build and continuously improve financial reporting structures for leadership
- Analyze profitability across services, clients, and business verticals
- Provide clear insights into revenue drivers, cost structure, and operational margins
- Ensure reporting evolves alongside company growth and increasing complexity
- Partner closely with the CEO and leadership team to provide actionable financial insights
- Translate accounting data into clear explanations of business performance and key drivers
- Help leadership understand what changed, why it changed, and what actions to take
- Act as a trusted advisor, providing recommendations and constructively challenging assumptions when needed
- Ensure financial insights lead to clear, actionable decisions, not just reporting
- Assess and improve financial workflows, reporting systems, and data structures
- Build or redesign financial processes to increase clarity, scalability, and reliability
- Introduce automation and tools to reduce manual work and improve accuracy
- Partner cross-functionally to improve financial visibility across the organization
- Work closely with the centralized finance team responsible for accounting operations
- Review financial statements and reconciliations to ensure accuracy and completeness
- Provide guidance on financial structure, categorization, and reporting improvements
- Ensure accounting outputs align with operational reality
- Act as the primary financial owner for HelpGrid within the broader organization
Skills
- 7+ years of experience in accounting, finance, or financial operations
- Strong understanding of financial reporting, revenue recognition, and cost structures
- Proven ability to own and improve month-end close and reporting processes
- Strong analytical skills with the ability to interpret and clearly explain financial data
- Advanced Excel / Google Sheets proficiency
- Experience operating in a fast-paced, high-growth environments with high expectations for speed, accuracy, and accountability
- Ability to trace financial outputs back to source data and validate accuracy
- Experience in variable cost environments (e.g., e-commerce, performance-driven businesses)
- Background combining accounting + FP&A / operational finance
- Experience working directly with CEOs or senior leadership
- Track record of building or redesigning financial processes from the ground up
- Exposure to multi-entity or international structures
Company Overview
HelpGrid offers customer support and answering services via phone calls, texts, and emails. It was founded in 2015, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://helpgrid.com/.