[Remote] Client Manager Representative

Note: The job is a remote job and is open to candidates in USA. Deluxe is an organization recognized for its commitment to employee satisfaction and diversity. The Client Manager Representative will service existing payments clients, manage relationships, and drive revenue growth by effectively navigating client requests and ensuring high levels of client satisfaction.

Responsibilities

• Service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated
• Provide timely follow up to client requests and manage relationship
• Help to navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available
• Manage, plan, and execute in a virtual model
• Responsible to manage a client territory of hundred(s) of accounts across Deluxe’s payment solutions
• Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process
• Focus is to save and renew potential at-risk relationships
• As needed, manage the agreement renewal with the appropriate financial margins and program parameters established by finance
• Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services
• Achieve client price increases based on contractual terms and company initiatives
• Effectively and accurately identify potential program concerns or issues
• Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction
• Provide awareness and education to self-service resources available for client’s program management
• Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment
• Maintain client records in CRM system

Skills

• Bachelor's degree and 1 year of related experience, or HS/GED and 5 years of related experience
• Experience working in direct sales in a Business to Business (B2B) environment in payments industry
• Must be 18 years of age or older
• Proven success retaining existing business and growing wallet share with many accounts
• Proven history of exceeding annual quota and driving revenue growth for the company
• Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts
• Demonstrated success building key relationships within the C-Suite and departmental leadership teams
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form
• Excellent communication and presentation skills

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Company Overview