Note: The job is a remote job and is open to candidates in USA. DaySmart is a company that provides cloud-based practice management software for veterinary clinics. They are seeking an Associate Customer Support Rep to provide superior customer service, troubleshoot issues, and train customers on their software and services.
Responsibilities
- Must be available to work an 8-hour shift during 8am CST to 6pm CST
- Provide superior customer service to DaySmart Vet customers via phone, chat, and email
- Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
- Field general use questions about our software and additional services
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
- Participate in daily departmental meetings communicating recent customer’s issues and concerns
- Communicate possible software bugs and customer-specific database issues to senior teammates and management
- Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, etc.)
- Ability to be on call on holidays and weekends
Skills
- Prior experience in a Veterinary setting
- Proficient in using Windows and Microsoft Office Suite
- Prior customer service experience
- Positive attitude
- Excellent written and verbal communication skills
- Attention to detail
- Strong problem-solving skills
- Ability to adapt quickly
- Ability to work until 6 pm CST
- Ability to be on call on weekends and holidays
- Tinkering mindset
- Ability to work on Saturdays and Sundays
- Former Geek Squad or similar experience
- Eagerness to learn and grow
- Passion for helping others
- Passion for technology
Benefits
- Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
- 401k plan with company match on your contributions.
- Open PTO and a generous paid holiday schedule.
- Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
- Opportunities to ensure you are always learning and growing.
Company Overview
We help businesses power their growth with software designed for their specific industry. It was founded in 1999, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.daysmart.com/.