South Carolina Farm Bureau Insurance is one of the state's largest auto and property insurers, providing excellent customer service and competitive insurance rates. They are seeking a Customer Service Representative to provide high quality customer service by interacting with clients and resolving policy and billing questions.
Responsibilities
- Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments
- Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction
- Performs duties associated with policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management
- Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation
- Responsible for working transactions for multiple lines of business
- Educate county users on how to navigate and process system changes
- Troubleshoot and resolve common system issues
- Process transactions on multiple lines of business including billing via various systems
- Articulate and explain system requirements and questions regarding invoices and policy transactions
- Regular and predictable attendance is required
- Assist with special projects as defined by management
- Review policy and billing documents for accuracy prior to mailing
- Receive and process payments
- Verify coverage for Claims Department
- Process certified policy documents
- Other duties as assigned
Skills
- High School Diploma or GED required
- Minimum of 1 year Property and Casualty Insurance experience preferred
- Working knowledge of Excel, Word, and Outlook office programs preferred
Benefits
- Medical
- Dental
- Vision
- Life and Disability insurance
- Company funded Pension Plan
- 401(k) Plan
- Paid-Time-Off (PTO)
- 10 paid company holidays
Company Overview
South Carolina Farm Bureau Insurance has been providing local agents, adjusters, and support staff, great rates, and friendly service throughout South Carolina. It was founded in 1955, and is headquartered in Cayce, South Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.scfbins.com/.