We are seeking an experienced Technical Team Lead to manage Application Management Services (AMS) for a major SAP integration landscape. In this role, you will lead an 8–10‑person delivery team focused on SAP PI/PO middleware operations, with additional exposure to ABAP and Java‑based components. The position emphasizes operational excellence, SLA management, customer interaction, and technical leadership rather than pure development or architecture.
Key Responsibilities
- Lead and coordinate an AMS delivery team (8–10 FTE) responsible for SAP PI/PO middleware operations
- Ensure stable and reliable operation of all integration interfaces and related SAP components
- Manage Incident, Problem, and Change processes in accordance with SLAs
- Serve as the primary technical and operational contact for the customer, including escalation and service reporting
- Prioritize workload, allocate tasks, and oversee daily operational activities
- Conduct root‑cause analysis and drive continuous improvement initiatives
- Collaborate with IBM delivery units, architects, and offshore/nearshore teams
- Support technical assessments, interface troubleshooting, and integration lifecycle management
- Mentor team members and foster a culture of knowledge sharing and operational excellence
Required Skills & Experience
- Strong hands‑on experience with SAP PI/PO (design, configuration, monitoring, troubleshooting)
- Understanding of integration technologies (IDoc, RFC, SOAP, REST, XML, adapters)
- Experience in AMS environments with SLA‑driven service delivery
- Proven leadership experience (team lead, cluster lead, or similar)
- Ability to manage customer expectations and communicate effectively with stakeholders
- Advantageous: basic ABAP debugging, Java knowledge, or exposure to SAP CPI
- German language skills at least level B2
Benefits
- Medical insurance – Because your health and that of your family is our top priority. You’re covered!
- Holiday flat in Valencia – Dreaming of sunny days in Spain? Our company flat is ready for your next getaway.
- Gifts for special occasions – We love celebrating you! Expect thoughtful surprises on Easter, Women’s Day, Father’s Day, and more.
- Anniversary gifts – Each work anniversary is a milestone worth celebrating, and we’ll continue to mark every year you spend with us with a special gift.
- Team-building events – We value connection beyond work, offering engaging team experiences in great locations to inspire collaboration and fun.
- End of the year celebrations – We wrap up each year with a special celebration, filled with joy, laughter, and unforgettable moments.
- Day off on your birthday – Your special day is yours to enjoy, no work required!
- Monthly massage day – Treat yourself to a relaxing massage at the office once a month.
- Monthly themed lunch – Delicious food and great company – let’s keep sharing laughs and stories around the table each month.
- Community and social initiatives – We bring people together through activities like Bring Kids to the Office Day, donation drives, tree planting, sporting events, decorating the Christmas tree with your colleagues, celebrating new office openings, Principal33’s anniversary, Exchange Office, and more!
- Access to Udemy Learning Platform – We know growth matters, so you now have unlimited access to thousands of courses on Udemy. Develop your skills, anytime, anywhere!
- German Language Courses – We offer dedicated language courses to help you develop your German skills, supporting both personal and professional growth.
- SAP Courses – We’re preparing to launch specialized SAP training sessions to support your professional development and boost your expertise in this valuable field.
- Personal & Professional Growth – We support your development through masterclasses with experienced trainers and are open to investing in courses and training that help you grow.
At principal33, we are driven by innovation, collaboration, and a commitment to excellence. Our mission is to deliver impactful solutions that empower our clients and inspire our teams. We are dedicated to cultivating a work environment that attracts top talent, drives innovation, and values diverse perspectives. Join us and become part of an organization that prioritizes growth, creativity, and meaningful impact every day.