Student Support Assistant, Internships and Career Futures

Arizona State University is a new model for American higher education, and they are seeking a Student Support Assistant for their Internships and Career Futures program. This entry-level role involves connecting students with academic and career resources, facilitating internship experiences, and supporting program operations and marketing initiatives.

Responsibilities

• Supports the coordination and day-to-day administration of undergraduate and graduate internship and career readiness programs (in-person and online) in support of student success and retention
• Serves as a primary student support contact, providing guidance, resources, and referrals related to internships, career exploration, and academic success, with increasing responsibility as experience is gained
• Progressively develops advising skills and professional judgment, with the opportunity to take on increased responsibility in student coaching, academic advising support, and career readiness guidance as experience grows
• Monitors student internship progress and responds to questions or concerns, exercising sound judgment and escalating complex or sensitive issues as appropriate
• Provides front-line customer service and student support to students, faculty, staff, and visitors, offering accurate information and directing individuals to appropriate academic and career resources
• Demonstrates professionalism, discretion, and sound judgment when handling sensitive student information in compliance with university policies (e.g., FERPA)
• Utilizes university systems and CRM platforms (e.g., Salesforce, PeopleSoft, E2E or similar systems) to support student services, track requests, and maintain accurate student records
• Supports intake, triage, and routing of student inquiries to appropriate academic or administrative units
• Supports administrative processes such as internship documentation, course overrides, academic registration support, and student record management
• Maintains and updates data tracking systems (e.g., spreadsheets, databases, dashboards) to monitor student participation, internship progress, and program outcomes, demonstrating strong attention to detail and accuracy
• Assists with tracking student outcomes and alumni placements; supports data collection and basic program reporting
• Assists with and facilitates student program initiatives, including onboarding, orientations, workshops, and career readiness programming (virtual and in-person), including occasional evening and weekend events as needed
• Supports coordination of events and program logistics, including scheduling, communications, space management, and on-site event support
• Collaborates with faculty, staff, campus partners, and alumni to support student program initiatives, student engagement, and recruitment efforts
• Assists in maintaining relationships with internship partners and employers by supporting communications, outreach, and coordination activities
• Manages program communications, including shared email inboxes, student outreach, alumni communications, and the development and distribution of program newsletters, ensuring accuracy and consistency
• Coordinates scheduling and communications using collaboration tools (e.g., Slack, Zoom, Google Workspace or similar platforms)
• Supports outreach, recruitment, and engagement efforts by helping identify and connect with prospective students and alumni partners
• Develops and implements program marketing and outreach materials, including social media content, digital and print graphics, and promotional campaigns
• Maintains and updates program web pages and online content to ensure accuracy, accessibility, and visual and ASU branding consistency
• Assists in promoting events, student opportunities, alumni engagement initiatives, and program achievements through multiple communication channels, including email campaigns and newsletters
• Supports public relations efforts by helping draft and share program highlights, student and alumni success stories, and promotional content
• Tracks and analyzes engagement metrics (e.g., email campaigns, social media, event participation) to inform outreach strategies and improve program visibility and effectiveness
• Designs visually engaging materials using tools such as Adobe Creative Suite, Figma, or Canva to enhance program visibility, branding, and engagement
• Assists in identifying opportunities to improve program processes, communications, and overall student experience, with opportunities to take on increasing ownership of projects and initiatives over time
• Participates in team meetings, training, and professional development opportunities
• Builds on prior experience in a student or administrative support role within a higher education setting to transition into an entry-level professional position with increasing responsibility and autonomy
• Performs other duties as assigned

Skills

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
• Demonstrated ability to create engaging visual and digital content (e.g., social media, web, or print materials)
• Strong written and verbal communication skills, with attention to clarity, professionalism, and detail
• Demonstrated organizational skills, with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Ability to work both independently and collaboratively under supervision in a team-oriented setting
• Demonstrated ability to build and maintain effective professional relationships with students, faculty, staff, alumni, and community partners
• Strong customer service orientation and ability to interact with various populations in a professional and approachable manner
• Basic proficiency with Microsoft Office and/or Google Workspace, and willingness to learn university systems (e.g., PeopleSoft, Salesforce, or similar platforms)
• Experience or familiarity with data tracking, spreadsheets, reporting tools, or engagement analytics, with exceptional attention to detail and accuracy
• Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment
• Demonstrated problem-solving skills and ability to adapt to changing priorities and evolving program needs
• Bachelor's degree in graphic design, media design, communications, English, or a related field
• Experience (academic, internship, or professional) in student support, program coordination, communications, marketing, public relations, or a related area

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