Senior ServiceNow Engineer

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

BUILD lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

Why join us

• Hypergrowth: Deloitte Fast 50 — 3 years in a row
• Tech community credibility: TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Who are you

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we’re stronger together.

If you trust your skills and want to build real technology that reshapes an entire industry, join us now.

About nesto and Nesto Cloud

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

We are seeking a highly technical Senior ServiceNow Engineer with strong expertise in CSM, ITSM, and advanced portal development (ESC Pro and employee experience portals). This is an engineering-first role focused on building scalable ServiceNow solutions through advanced scripting, secure portal development, integrations, and automation.

Reporting to the Manager, Process Automation Team, you will design and optimize workflows, integrations, and platform capabilities that support business-critical service operations. The ideal candidate has a strong engineering mindset, exceptional debugging and problem-solving skills, and a passion for building secure, scalable solutions that improve platform performance and user experience.

This role requires someone comfortable working independently in a remote environment, collaborating across technical and functional teams, and maintaining strong documentation and technical communication practices.

Primary Responsibilities

Platform Engineering & Development

• Design and develop complex ServiceNow solutions across CSM and ITSM.
• Build advanced Service Portal / Employee Center experiences using:
  ○ AngularJS
  ○ Custom widgets
  ○ UI Builder components
  ○ Server & client controllers

• Architect secure external and internal portal access using:
  ○ ACL strategy
  ○ Role-based access controls
  ○ Domain-aware design principles
• Develop modular, reusable components using:
  ○ Script Includes
  ○ Business Rules
  ○ Client Scripts
  ○ UI Actions
  ○ GlideAjax
• Design scalable data models and scoped applications.

Automation & Integration

• Build robust integrations using:
  ○ Integration Hub spokes
  ○ Scripted REST APIs
  ○ Outbound REST/SOAP calls
  ○ Flow Designer custom actions
• Implement event-driven automation patterns.
• Optimize performance of large data sets and high-volume workflows.
• Develop error handling, logging, and monitoring strategies.

Governance & Platform Optimization

• Define coding standards and peer review practices.
• Participate in upgrade planning and remediation.
• Optimize instance performance and technical debt.
• Implement reporting and analytics to measure platform effectiveness.

Required Experience & Certifications

• 5–8+ years of hands-on ServiceNow engineering experience.
• 3+ years focused specifically on CSM and/or ITSM.
• Proven experience building secure, scalable portals for multiple user audiences.
• Deep experience with:
  ○ JavaScript (server-side & client-side)
  ○ GlideRecord & Glide APIs
  ○ AngularJS within Service Portal
  ○ Flow Designer & Integration Hub
• Experience implementing complex ACL and data security models.
• Experience supporting enterprise-level ServiceNow environments.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS – CSM or ITSM required
• HRSD certification (nice to have / not required)

The Reward

The A-Team: Work alongside high-performing talent in the industry.

Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.

Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.

Best-in-Class Tools: Access to the resources and tech you need to execute without friction.

Working framework: the environment that makes you productive and enables teamwork.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. 

#LI-DNI