Job Summary:
Join our team contribute to our mission of ensuring secure payment transactions for our clients. This position will play a crucial role in identifying, preventing, and mitigating fraudulent activities to protect our clients and maintain a trustworthy payment environment. This position will oversee our Fraud, Risk, and Payment team and closely collaborate with other internal stakeholders including Product, VIP, and Customer Support to implement effective fraud prevention strategies.
Duties/Responsibilities:
- Coordinate shift priorities and task allocation to manage queues and SLAs effectively.
- Manage escalations from the team about payments, risk, KYC, chargeback and provide proactive feedback and guidance for effective and timely resolution.
- Escalates analyzed cases and makes recommendations to senior management for review/approval.
- Analyze payment data and transaction patterns to identify potentially fraudulent activities or suspicious transactions.
- Conduct thorough investigations of suspected fraudulent activities, including gathering evidence, analyzing trends, and presenting findings.
- Work closely with payment processors and financial institutions to enhance payment security and reduce risk.
- Review and assess the effectiveness of existing fraud prevention measures, recommending and implementing improvements as needed.
- Prepare and present reports on fraud trends, mitigation efforts, and success metrics to management.
- Assist in the development and implementation of fraud prevention training programs for employees.
- Additional tasks and special projects may be assigned at manager’s discretion.
- Stay up-to-date with industry trends and emerging fraud risks to proactively adapt and improve fraud prevention strategies.
Required Skills/Abilities:
- Proficiency in data analysis tools, such as Excel, SQL, and data visualization software.
- Strong understanding of payment processing systems, transaction lifecycles, and relevant regulations.
- Excellent analytical skills with the ability to identify patterns and anomalies within large datasets.
- Knowledge of chargeback prevention scope will be an advantage.
- Detail-oriented and proactive approach to problem-solving.
- Effective communication skills for collaborating with diverse teams and presenting findings to non-technical stakeholders.
- Ability to work independently and adapt to a fast-paced, dynamic environment.
- Knowledge of industry-standard fraud prevention tools and techniques.
- Strong critical thinking and decision making.
Education & Experience:
- Minimum of 5 years’ experience in fraud prevention, risk analysis, or payments security.
- Payments, risk, KYC, chargeback experience is highly preferred.
- Experience in gaming/casino or similar industry strongly preferred.
- Bachelor’s degree in Finance or Business is preferred.
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