Job Description:
• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
• Provide technical leadership and mentorship to Desktop Support engineers.
• Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
• Manage endpoint provisioning, configuration, deployment, and lifecycle management.
• Assist with endpoint security, device compliance, software deployments, and policy management.
• Document technical solutions, standard operating procedures, and best practices.
Requirements:
• 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
• Experience supporting enterprise Microsoft Windows environments.
• Strong knowledge of: Microsoft 365 (O365), Active Directory, Microsoft Intune, Windows Autopilot.
• Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
• Excellent customer service, communication, and interpersonal skills.
• Experience mentoring or supporting junior technicians and acting as an escalation resource.
• Ability to work independently in a remote environment while supporting Central Time business hours.
Benefits:
• Benefits included
• Long-term contract position