Location:
- The ability to build and maintain strong relationships remotely, establishing trust, influenced by being able to talk compellingly from experience implementing and maintaining Salesforce across a wide variety of industries and business sizes
- Strong core Salesforce technical skills and a good level of knowledge of config, code, and when it’s best to use either
- A good level of experience in three or more of the following: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Field Service Lightning, CPQ, Einstein, Tableau, Mulesoft
- A good level of practical knowledge of Continuous Integration
- Experience with at least one Integration product: Mulesoft, Dell Boomi, Jitterbit, Talend, Informatica
- Dedication, integrity, a passion for smashing targets and performing brilliantly, a desire to achieve, grow and learn
- Can-do, proactive and positive attitude, driven to mentor and support others
The ability to manage yourself and your time effectively to achieve results
Requirements
Work directly with clients
- Managing live, operational Salesforce environments
- Promote best practice, innovative solutions to business-as-usual challenges o Deliver changes, enhancements, developments, fixes, and often, a backlog
Work directly with Salesforce Premier
- Where your clients have Premier, you’ll designate work to Salesforce Premier and manage the delivery of this work
- Raise tickets for Salesforce Premier, manage and report on their progress
Get involved in Dev Ops
- Own (or assist with) release management across your client portfolio o Provide assistance as required outside of your client portfolio
Roadmapping and Success Metrics
- Deliver against Success Metrics and roadmaps process for your clients
- Work with MS Service Manager to ensure that regular Service Reviews are a success
Support the development of Managed Services
- Contribute to the evolving proposition and processes
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