This is a remote position.
Role Overview
We are seeking a detail-oriented Salesforce Administrator to manage, configure, and optimize the Salesforce platform. This role focuses on user management, automation, data integrity, and system enhancements, ensuring the platform supports business processes effectively.
Key Responsibilities
1. User Management & Security
· Create and manage: Users, roles, profiles, permission sets
Maintain data security and access controls
Handle login issues, password resets, and user support
2. Configuration & Customization
o Configure SF features: Custom objects, fields, page layouts, record types
o Build automation using: Flows (preferred), Workflow Rules (legacy)
o Customize: Validation rules, Approval processes
3. Data Management
Perform: Data imports/exports (Data Loader, Import Wizard)
Ensure data quality: Deduplication, Data validation
Maintain data integrity and governance
4. Reports & Dashboards
o Create and maintain: Reports and dashboards
o Provide insights to stakeholders, Optimize reporting performance
5. Support & Maintenance
Provide day-to-day support to users, troubleshoot issues and resolve tickets
Monitor system performance and usage
6. Release & Deployment Support
o Assist in: Change management, Deployment activities (Change Sets)
Test new features and enhancements
7. Collaboration
Work with: Business users, Developers, QA teams
Gather requirements and translate into system configurations
KPIs / Success Metrics
User satisfaction and support resolution time, Data quality and accuracy
Adoption rate of Salesforce features, Report accuracy and usability
System uptime and performance
Role Progression
Next Level: Senior Salesforce Administrator
Future Path: Business Analyst / Salesforce Developer / Consultant
Requirements
Required Skills & Qualifications
Technical Skills
Strong understanding of:
Salesforce platform and data model
Security model (Profiles, Roles, Sharing Rules)
Hands-on experience with:
Flows and process automation, Reports and dashboards
Knowledge of:
Data Loader, Import Wizard, Basic SOQL (preferred)
Tools & Technologies
Salesforce Setup & Admin tools, Data Loader, Excel / Google Sheets (data handling)
Certifications (Preferred)
Salesforce Certified Administrator (ADM 201)
Experience Requirements
1–3 years of Salesforce administration experience
Experience supporting business users and managing orgs
Soft Skills
Strong problem-solving ability, Excellent communication and user support skills
Attention to detail, Ability to manage multiple tasks