Note: The job is a remote job and is open to candidates in USA. WVU Medicine is part of the West Virginia University Health System, and they are seeking a Systems Analyst for their Clinical Help Desk. This role involves supporting the design, implementation, and maintenance of software systems, assisting in troubleshooting and providing end-user training to enhance operational efficiency.
Responsibilities
- Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
- Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
- Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
- Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions
- Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control
- Stay Current with Industry Trends and Optimization Techniques: Leverage industry resources (journals, conferences, user groups) to stay updated on vendor offerings, emerging system features, and optimization strategies
- Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
- Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization
- Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
- Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
- Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
- Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
- Engage in Professional Development: Participate in training and development to enhance skills and stay current in best practices
- Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
- Project Planning and Scheduling: Help identify project stakeholders, and help define scope, plan, deliverables, schedule, and milestones
- Coordination: Oversee a project, acting as a point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects
- Communication: Ensure communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items
- Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates
- Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place
- Issue Management: Identify problems in the project and assist in finding solutions to keep the project on track
- Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
- Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
- Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
- Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives
Skills
- Bachelor's degree in Computer Science, Information Technology or a related field
- Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
- In lieu of a degree, a minimum of four (4) years of relevant experience will be considered
- Minimum one (1) year relevant experience
- Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization
- Proficiency in systems administration and providing strategic insights and improvements to business operations
- Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
- Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
- Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
- Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities
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