Note: The job is a remote job and is open to candidates in USA. Berry Law is a veteran-led law firm with a strong commitment to excellence and service. The VA Operations Manager will oversee and improve operational performance within the VA Disability practice, focusing on analytics, process enhancements, and ensuring operational standards are met to support the firm's growth and efficiency.
Responsibilities
- Develop and maintain operational dashboards, scorecards, and reporting systems
- Monitor key performance indicators across all platoons
- Analyze operational trends and identify emerging risks, bottlenecks, and performance gaps
- Conduct recurring operational reviews and performance assessments
- Deliver regular reporting to the COO and operational stakeholders
- Provide data-driven recommendations to improve operational efficiency and effectiveness
- Monitor operational performance against established benchmarks and expectations
- Identify missed operational metrics, declining performance trends, and execution gaps
- Communicate operational performance results to Platoon Leaders and leadership
- Hold teams accountable to established operational standards and performance expectations
- Partner with Platoon Leaders to develop and implement corrective action plans when performance falls below expectations
- Track corrective actions to completion and verify improvement results
- Escalate persistent operational issues, risks, and performance concerns to the COO
- Drive transparency through performance reporting, scorecards, and operational reviews
- Ensure operational commitments, deadlines, and workflow expectations are consistently met
- Identify inefficiencies and process breakdowns throughout the case lifecycle
- Conduct root-cause analysis on operational challenges and recurring issues
- Design and implement process improvements that increase efficiency, consistency, and scalability
- Eliminate waste, duplication, unnecessary handoffs, and workflow friction
- Improve workflow design to reduce delays and increase throughput
- Create sustainable systems that support long-term growth and operational excellence
- Evaluate and recommend automation opportunities where appropriate
- Establish and maintain operational standards across the VA practice
- Conduct operational audits to ensure adherence to workflows, procedures, and firm standards
- Monitor consistency of execution across platoons and departments
- Identify recurring operational failures and implement preventative controls
- Ensure operational processes remain aligned with firm objectives and growth initiatives
- Support the development of operational best practices across the organization
- Create, maintain, and improve Standard Operating Procedures (SOPs)
- Document workflows, policies, operational standards, and process changes
- Ensure operational documentation remains current, accurate, and actionable
- Partner with subject matter experts to standardize best practices across teams
- Support training and onboarding initiatives through effective process documentation
- Monitor workload trends and resource utilization across platoons
- Identify capacity constraints before they impact operational performance
- Assist leadership with workload forecasting and operational planning
- Recommend resource allocation adjustments based on operational data
- Support scaling initiatives as case volume and organizational complexity increase
- Lead operational improvement initiatives assigned by the COO
- Support implementation of new technology, reporting systems, and workflow enhancements
- Coordinate cross-functional operational projects
- Measure effectiveness and adoption of implemented solutions
- Develop recommendations for future operational investments and improvements
Skills
- 5+ years of operations management, business operations, process improvement, project management, or operational excellence experience
- Experience supporting high-volume professional services, legal, healthcare, insurance, financial services, or similar operational environments
- Strong analytical and problem-solving skills
- Experience building operational reporting and performance dashboards
- Proven track record of process improvement and workflow optimization
- Advanced proficiency with Excel, reporting tools, and operational analytics
- Experience driving accountability through metrics, reporting, and operational performance management
- Experience in a law firm, VA disability practice, claims environment, or regulated professional services industry
- Experience with Lean, Six Sigma, EOS, or Continuous Improvement methodologies
- Experience with Filevine or similar case management systems
- Experience implementing workflow automation and process redesign initiatives
Company Overview