Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County, recognized as a Top Workplace for its employee-focused culture. The Vacation Rental Specialist will manage reservations, optimize inventory, and provide outstanding service to guests and owners, contributing to the company's mission of creating unforgettable vacation experiences.
Responsibilities
- Assist guests and owners via phone and email with vacation rental inquiries, bookings, and modifications
- Provide accurate information on availability, rates, and policies
- Resolve concerns promptly, ensuring high satisfaction
- Maintain and update property availability across all booking channels (OTAs, extranets, etc.)
- Audit reservations from OTAs and internal systems for accuracy
- Process rental contracts, income distributions, and owner payouts
- Manage holds, blocks, and promotional inventory for upcoming seasons
- Support yield management strategies to maximize occupancy and revenue
- Generate weekly/monthly reports on rental performance, income distribution, and channel analytics
- Assist with month-end closing and forecasting
- Promote ancillary services (travel insurance, transportation) to enhance guest experiences
- Generate leads and schedule tours by offering promotional packages
- Collaborate with Marketing/Sales on cancellations, reschedules, and special offers
- Ensure all OTAs adhere to company policies and rate structures
- Document guest interactions and reservation details in property management software
- Identify and onboard new distribution channels to expand reach
- Support Owner Relations and Accounting teams with inventory or payment discrepancies
- Assist in training new hires as needed
- Participate in staff meetings and company initiatives (e.g., sustainability programs)
- Perform duties of an Owner Support Specialist when required
- Complete assigned projects with measurable results
Skills
- High school diploma or equivalent (GED)
- 1+ years of experience in customer service, hospitality, or vacation rentals
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to multitask in a fast-paced environment
- Basic math skills (calculating rates, discounts, percentages)
- Professional phone etiquette and problem-solving ability
- Willingness to learn property management systems
- Previous experience in timeshare, resort operations, or vacation rental management
- Familiarity with OTA platforms or PMS software
- Knowledge of revenue management or inventory optimization
- Sales experience (upselling packages, travel insurance, tours)
- Experience with reporting tools (Excel pivot tables, BI software)
- Bilingual skills
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
Company Overview
Breckenridge Grand Vacations is a real estate company. It was founded in 1984, and is headquartered in Breckenridge, Colorado, USA, with a workforce of 501-1000 employees. Its website is https://breckenridgegrandvacations.com/.