Note: The job is a remote job and is open to candidates in USA. EDGE Services, Inc. is seeking a highly skilled User Experience (UX) Design Contractor to support the modernization of internal tools used by Member Service Representatives. This role involves designing efficient, intuitive tools and improving employee workflows while collaborating closely with User Experience, Product Management, and Engineering teams.
Responsibilities
- Design modern, intuitive user experiences for internal tools used by Member Service Representatives
- Translate legacy system functionality into streamlined, user-centered workflows and interfaces
- Create high-fidelity user experience and user interface designs ready for development handoff
- Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability
- Collaborate with Product Owners, Business Analysts, and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements
- Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development
- Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions
- Support usability validation and iterate based on user and stakeholder feedback
- Ensure alignment with compliance, accessibility, and enterprise design standards
Skills
- 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design
- Strong portfolio demonstrating end-to-end UX design across complex or enterprise applications
- Experience working with and contributing to design systems (Figma preferred)
- Proven ability to deliver development-ready designs with clear interaction specifications
- Experience collaborating directly with engineering teams in Agile environments
- Microsoft Dynamics (preferred experience)
- Figma (design, prototyping, and design system usage)
- Agile delivery tools (such as Azure DevOps or Jira)
- Collaboration tools (Microsoft Teams and Microsoft 365 suite)
Company Overview