Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality service that connects hosts and guests, and they are seeking a Training Coordinator to support their Global Operations Training team. The role focuses on managing vendor training operations, facilitating communication, and ensuring training documentation is maintained effectively.
Responsibilities
- Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality
- Build and preserve trusted relationships through clear and direct communication, collaboration and delegation across multiple levels, internally and externally
- Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager
- Develop and drive vendor trainer engagement initiatives, including organizing and moderating regular meetings
- Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner
- Support with troubleshooting technical issues and driving completion of critical projects
Skills
- Experience working with training operations and third-party vendors
- Excellent organization, attention to detail, flexibility, proactivity and resourcefulness
- Strong communication and interpersonal skills, with a proven track record of the ability to work across departments and levels
- Adaptability to quickly adjust to new technologies, business needs and workload reprioritization
- Willingness to travel, if necessary (up to 25%)
- Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets
- Preferred familiarity with Absorb (LMS) and Orchestra (TMS)
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Company Overview
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.