Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is a company focused on customer service solutions. They are seeking a Tier I Customer Service Representative to handle incoming customer calls, provide troubleshooting, and document incidents in their tracking system.
Responsibilities
- Responsible for customer request and incident reports processing
- Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed
- Assist in executing and/or managing special projects for the department
- Build customer relationships with the support center
- Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs
- Proficiency in utilizing company systems and products
- Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers
- Take on additional special projects, as necessary
- Document all customer correspondence
- Maintain project status log
- Perform other related duties as assigned or required
Skills
- High school diploma or GED
- Previous experience involving customer contact, technical support, or customer relations
- Excellent communication and interpersonal skills
- Ability to interface with internal and external partners and to manage projects is required
- Strong organizational and time management skills
- Ability to work on many projects simultaneously
- Ability to set priorities and work independently with strong initiative
- Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency
- Ability to make sound decisions with minimal guidelines
- Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
- Associate degree in related field of study
- 1 year of previous Technical support/ Help-desk experience
- Previous call center experience
Benefits
- Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Company Overview