Note: The job is a remote job and is open to candidates in USA. WorkGenius Group is seeking a Temporary Customer Service Representative to address complex customer issues and ensure satisfactory resolutions. The role involves coordinating with other departments, handling inquiries across multiple channels, and meeting performance indicators.
Responsibilities
- Address complex and sensitive issues for customers, working to retain customers through empathy and effective solutions and ensuring timely and satisfactory resolution
- Offer proactive solutions when possible, suggesting options that could prevent future issues for the customer
- Coordinate with other departments to resolve escalated issues that require subject matter expertise beyond the contact center
- Handle customer service inquiries via phone, chat, and email in a timely and efficient manner while adhering to service level agreements
- Meet department Key Performance Indicators (KPIs) to maintain high standards in service delivery
Skills
- 1 to 3 years customer service experience
- High School degree or equivalent experience in Customer Service Industry
- Exceptional verbal and written communication skills
- Strong customer service and interpersonal skills
- Adaptability and flexibility in a fast-paced, remote work environment
- Retail customer service experience a plus
Company Overview