Note: The job is a remote job and is open to candidates in USA. Amplify is a leader in K–12 education, offering innovative teaching and learning experiences. They are seeking a Technology Management Analyst to drive process optimization and system improvements across core business platforms, ensuring operational reliability and effective adoption of business systems.
Responsibilities
- Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution
- Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems
- Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems
- Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions
- Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively
- Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality
- Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders
- Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation
Skills
- Bachelor's degree or equivalent professional experience
- 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills
- Demonstrated experience working with ERP systems or Salesforce
- Prior experience working within the education technology sector
- Experience leading software development or process improvement projects for cross-functional clients
- Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum)
- Advanced proficiency with NetSuite ERP
- Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution
Benefits
- 401(k) plan
- Competitive health insurance and mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs
- This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
Company Overview
Amplify helps teachers bring delight and rigor to students every day. It was founded in 2000, and is headquartered in Brooklyn, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.amplify.com.