Note: The job is a remote job and is open to candidates in USA. World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company. They are seeking an experienced IT Business Analyst to join their Business-to-Business Division, where the role involves translating business needs into actionable requirements and collaborating with cross-functional teams to deliver digital applications and products.
Responsibilities
- Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation
- Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows
- Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities
- Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements
- Partner with the Training team to identify and support training needs for system releases, including 'train-the-trainer' requirements and supporting materials
- Analyze end-to-end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds
- Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer-facing and internal operations
- Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms
- Develop and maintain high-quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries
- Ensure requirements address scalability, security, quality, performance, and usability considerations
- Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements
- Build and maintain strong knowledge of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flows
- Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement
- Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement
- Apply advanced analysis techniques such as process mapping, data flow diagrams, and root-cause analysis to support complex problem-solving
Skills
- Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
- 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred
- Strong analytical and problem‑solving skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject‑matter experts
- Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent
- Travel or hospitality experience
- Familiarity with SQL, APIs, and system integrations
Benefits
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
Company Overview
World Travel Holdings — the world's leading cruise agency and award-winning leisure travel company It was founded in 2005, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://worldtravelholdings.com/.