Note: The job is a remote job and is open to candidates in USA. airG Inc. is a pioneer in the mobile software industry, and they are seeking a Technical Account Specialist to partner with their Business Development & Integrations teams. The role involves understanding technical requirements, optimizing product launches, and building relationships with clients to ensure successful product integrations and support.
Responsibilities
- Understand external partners’ technical requirements and clearly convey them to the Integrations team
- Work closely with the Business Development and Integrations team to optimize product launches and schedules
- Provide status reports on ongoing technical work to internal groups and the business development team
- Plan and track internal objectives and remove obstacles faced by our development team
- Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
- Design, customize and document user experience flows and system interaction flows
- Participate in technical discussions with external partners supporting both sales and development teams
- Promote new ideas, methods, or processes to the workplace to improve team performance
- Perform internal and external reporting, projections, report analysis and marketing reviews
- Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
- Participate in product testing, bug hunting, and conduct technical investigations
- Manage and coordinate product launches and related support activities
Skills
- Minimum 2 years of experience in providing software product support with experience in integrations or project management
- Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
- Capable of identifying and anticipating problems
- Must be comfortable having technical discussions with international clients (in English)
- Excellent communication skills both verbal and written
- Fluent in English (Written and Verbal)
- General understanding of the software development lifecycle (waterfall & agile)
- Experience and comfort with a variety of browser-based tools highly beneficial
- Experience with product testing and conducting tutorials
- Programming experience is a plus
- Additional languages are a plus
Benefits
- This role is a remote (work from home) position.
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