Note: The job is a remote job and is open to candidates in USA. BeyondTrust is a global identity security leader focused on creating a safer world through their cybersecurity SaaS portfolio. The Technical Account Manager will work closely with strategic customers, providing expert support and guidance on technical configurations to ensure customer satisfaction and long-term success.
Responsibilities
- Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Complete Technical Product Assessments
- Facilitate, coordinate, oversee product upgrades
- Periodically complete health checks across products
- Create & maintain customer Environment Profiles
- Driving ticket resolution by working closely with the support teams
- Collaborate with cross-functional teams to understand customer issues and drive resolution
- Collaborate with Professional Services and Project Manager during implementation
- Maintaining overall account health for each account
- Periodically perform basic health checks across products
Skills
- 5+ years' experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
- Excellent customer service skills, with strong dedication to customer care
- Self-starter, adaptable and eager to learn new technologies
- Great time manager and proficient multi-tasker
- Bachelor's degree in a related technical field
- Flexible, a team player, strong collaborator
- Ability to understand and analyze customer technical needs
- Excellent verbal and written communication skills
- Confident in person and by phone with large teams and audiences
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Knowledge of Active Directory and GPO
- Knowledge of Network Topology/Layers
- Knowledge of Networking Tools and Utilities
- Knowledge of AV/Firewall Rules and Policies
- Knowledge of Secure 'machine to machine' communications
- Knowledge of Virtualization
- Knowledge of Security software
- Knowledge of Windows Account Administration
- SQL experience is a plus
- Scripting language experience is a plus
- Cloud technology experience is a plus
- Linux experience is a plus
Company Overview